Frequently Asked Questions

What products does SmartHomly offer?
SmartHomly offers a curated selection of smart home products, useful gadgets, cleaning solutions, kitchen essentials and lifestyle products designed to make everyday life easier.

Where do you deliver?
We deliver to available destinations shown at checkout. Shipping availability may vary depending on the product and destination.

How long does delivery take?
Delivery times vary depending on the product, supplier and destination. Please see our Shipping & Delivery page for more information.

How can I track my order?
When tracking is available, you will receive your tracking information by email once your order has been dispatched.

Will all my items arrive together?
Not necessarily. Some products may be dispatched from different fulfilment locations, so items from the same order may arrive separately.

Can I return an item?
Eligible items can be returned in accordance with our Returns & Refunds policy. Please contact us if you need assistance with a return.

What if my product arrives damaged or incorrect?
Contact us as soon as possible with your order number and photos of the item and packaging, and we will assist you.

How can I contact SmartHomly?
You can reach us through our Contact Us page. We aim to respond as quickly as possible.